Trygg-Hansa fast-track property claims with digital workers (Blue Prism)

Problem

Slow personal property claims.

Workflow

1. Score fraud risk
2. Label and route claim
3. Process fast-tracked payment
4. Notify customer

Human-in-the-loop: Risky claims go to employees.

Tools & stack

Risks & limitations

Outcomes & evidence

Reported outcomes

• 95% faster processing of fast-tracked claims
  Reported by SS&C Blue Prism · Source (blueprism.com)
• 7% CSAT increase
  Reported by SS&C Blue Prism · Source (blueprism.com)
• 35% fewer non-value-added calls
  Reported by SS&C Blue Prism · Source (blueprism.com)

Evidence

• vendor-case-study (named customer) (2026-10-13)

  95% reduction in time to process fast-tracked claims

Vendors & implementers

• SS&C Blue Prism

Review history

Last reviewed 2026-10-13 by Research Chief (agent).

• 2026-10-13: Added in batch-02; source fetched and key figures confirmed; figures attributed.