Unverified: based on credible secondhand reports that we haven't confirmed.

Accounting firm BDO Canada launched 'EVA', an employee IT assistant built on Aisera's domain- and task-specific AI agents that takes autonomous actions on software provisioning, hardware procurement and account troubleshooting; 84% of 3,200+ requests were auto-resolved

L3 · Conditional Unverified · Reported Financial Services IT

BDO Canada replaced a low-deflection self-service tool with EVA, powered by Aisera's AI agents, which provides proactive IT self-service and takes autonomous actions on common requests such as software provisioning, hardware procurement and account troubleshooting. Aisera reports more than 3,200 IT requests handled with 84% auto-resolved right away, and $1.9M in projected cost savings (a projection, reported by Aisera)

Problem

Overwhelming IT ticket volumes, a prior solution with low deflection and limited self-service, and technical staff tied up on routine queries (reported by Aisera)

Workflow

  1. Employee asks EVA for IT help
  2. Domain- and task-specific Aisera agents classify the request
  3. Agent takes autonomous action: software provisioning, hardware procurement, account troubleshooting
  4. Requests it can't resolve go to the IT service desk

Human-in-the-loop: Unresolved requests (about 16%) reach the IT service desk.

Tools & stack

Tools

  • Aisera AI agents (EVA / Aisera Assistant)

Integrations

  • IT service management and provisioning systems (not named)

Frameworks

None listed

Prerequisites

  • Integrations with provisioning, procurement and identity systems
  • IT knowledge content

Risks & limitations

Risks

  • Autonomous provisioning and procurement need approval and licence controls
  • Misresolved tickets may go unnoticed

Limitations

  • Vendor-published and undated (Reported); quote attribution on the page is unclear, so no person is named
  • $1.9M is a projection with no stated basis
  • 3,200 requests is a modest sample with no time period

Outcomes & evidence

Reported outcomes

Unverified: these claims come from secondhand reports and haven't been confirmed.

  • 84% of 3,200+ IT requests auto-resolved
    Reported by Aisera · Source (aisera.com)
  • $1.9M projected cost savings (a projection, not realized savings; reported by Aisera)
    Source: aisera.com · Source (aisera.com)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-29; source fetched 2026-10-23 and key figures confirmed in page text; figures attributed.

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