Deliveroo (a DoorDash company) routes employee HR questions through Kinfolk's AI-first Slack entry point, resolving 5,000 queries by self-serve automation in five months
Deliveroo's Global People Services team, supporting roughly 4,000 employees across 10 markets, replaced a queue where employees sometimes waited three to four weeks with Kinfolk's AI-first entry point in Slack. The AI answers policy questions from People knowledge, and requests that need a person are routed and tracked with SLAs; new-joiner onboarding now runs automatically. Kinfolk reports 5,000 employee queries resolved through self-serve automation in the first five months and 71% of SLAs met through the same entry point (reported by Kinfolk, quoting Deliveroo's Harriette Dowsett; vendor-published)
HR requests arrived through scattered channels with no reliable measurement; employees were sometimes waiting three to four weeks for responses and the People Services team was absorbed by routine intervention (reported by Kinfolk)
Employee asks an HR question in Slack through Kinfolk's AI-first entry point
The AI answers from Deliveroo's People policies and knowledge where it can (self-serve automation)
Requests needing a person are routed to People Services and tracked against SLAs with reporting
New-joiner onboarding steps run automatically; PTO requests, job changes and reference letters are named as next to automate (planned, per the story)
Human-in-the-loop: AI resolves routine questions; anything needing judgment or action is routed to Global People Services staff, who own SLA-tracked requests.
7-Eleven, which hires about 100,000 people a year, replaced a fragmented post-Speedway hiring stack with Workday plus Paradox, giving store leaders a 24/7 AI recruiter so applicants who apply at 2 a.m. get immediate interaction instead of waiting days. Store leaders own hiring, with the AI automating the steps before the human 'moments that matter'. Head of Talent Acquisition Rachel Allen told UNLEASH (April 1, 2026) that time to hire fell from ten days to under three and store leaders save 40,000 hours a week (two million a year), credited to the strategy and technology together
ABB piloted Phenom's Voice Screening Agent in India, its highest-volume hiring market, where thousands apply per role and most pre-screen calls happened before 9am or after 5pm. The agent calls candidates (or offers a web option), gives consent and recording disclosure, asks knockout questions (work permit, experience, relocation) and open-ended questions drafted from the job description, and can call candidates simultaneously and retry. It then generates a recommended 1–5 rating with reasoning and rubric; recruiters can review the recording and transcript and override. In the pilot, 55% of applicants converted to voice-agent calls, 95% of those completed screening, and recruiters saved 70 hours; ABB cites '100% transcription and processing accuracy' (reported by Phenom blog, April 10, 2026, Head of Global Talent Attraction Jane Mehringer quoted at Phenom's conference). These are pilot figures with no stated window or volume.
AdventHealth makes about 25,000 clinical and non-clinical hires a year, and manual screening was slowing recruiters. After review by its Chief AI Officer and legal teams, it ran a controlled 90-day pilot of Hirevue's AI Interviewer, which holds dynamic two-way voice conversations with nursing applicants and can reroute them to better-suited roles. Candidates could opt out and were guaranteed human follow-up, and recruiters advance candidates after screening. Hirevue reports applicants moved 79% faster from application to manager review (target 70%), over 54% of applicants opted in, recruiters saved over $40,000 in screening time (about eight hours per hire), and 41% of interviews were completed after hours (reported by Hirevue from a webinar with AdventHealth's Executive Director of Workforce Strategy Keisha Malivert).
Alpine Home Air, an HVAC company with a single HR manager, uses HeyMilo AI interviewers to screen up to 3,000 applicants that can arrive in three days, reporting a 70% reduction in screening time (reported by HeyMilo / Alpine Home Air)
Rideshare company Alto replaced traditional video interviews early in its driver funnel with Fountain's AI interview and candidate AI agent; applicant conversion rose from about 38% to 55%, time to hire fell from about 12 to 9 days, and a four-person recruiting team now hires over 200 drivers a week, more than doubling weekly hiring volume (reported by Fountain / Alto)
Breeze Airways' People Services team had a single inbox for every HR question from a 24/7 workforce across 85+ cities, with nearly half of questions arriving outside business hours. It deployed Harper, Wisq's AI HR generalist, inside Microsoft Teams; Harper recognizes the asker's role and answers from the matching playbook (pilot, flight attendant, mechanic or corporate policies), and routes the rest to People Services. The rollout was phased by employee group. Wisq reports 91% of inquiries resolved without human handoff and nearly half arriving outside business hours, replacing manual logging in ClickUp with an analytics dashboard (reported by Wisq, quoting Breeze's Chief People Officer; vendor-published)