Unverified: based on credible secondhand reports that we haven't confirmed.
Mitie rolls out SAP Joule in SuccessFactors to all staff as an HR assistant answering everyday HR questions, reporting over 65,000 self-service interactions (usage figures only)
UK facilities-services group Mitie rolled out SAP's Joule AI assistant, built into SAP SuccessFactors, to all employees as one of SAP's earliest customers to do so, so staff can get instant answers to everyday HR questions instead of raising queries with HR (reported by Mitie via the Shared Services Forum UK). Mitie says that since the October launch more than 6,000 employees have used Joule and they have self-served over 65,000 times (reported by Mitie; adoption figures only, no measured drop in HR queries is published in these sources). Its SAP Innovation Awards 2026 entry says Joule handled over 13,000 interactions in its first month (reported by Mitie's SAP awards entry; usage figure only). Mitie won SAP's People Experience Pioneer award for the rollout.
Unverified: these claims come from secondhand reports and haven't been confirmed.
Over 6,000 employees used Joule and self-served more than 65,000 times since the October launch Reported by Mitie via the Shared Services Forum UK; usage only, no measured effect on HR workload · Source (sharedservicesforumuk.com)
Over 13,000 interactions in the first month Reported by Mitie's SAP Innovation Awards 2026 entry; usage only · Source (sap.com)
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