The Adecco Group runs seven Salesforce Agentforce agents in 12 countries, led by an overnight candidate screening and pre-qualification agent; Adecco's SVP IT estimates time to get a candidate ready to present to a client is down about 40% (a leadership estimate)

L3 · Conditional Verified · Production Staffing & Recruiting HR

Adecco began rolling out Agentforce in the UK in May 2025. Its first agent, a screening agent that pre-qualifies candidates before a human recruiter interviews them, took six weeks to build. By September 2026 seven agents were running in 12 countries that make up 60% of the top line, with 2.7 million agent conversations year to date. Recruiters launch agents at the end of the day, and by morning the agent has pre-qualified candidates instead of the recruiter calling 200 people. SVP IT Pierre Matuche reckons time to get a candidate ready to present to a client is down about 40% (an estimate, reported by diginomica). CEO Denis Machuel says recruiters save 35–40% of their time and that Adecco 'placed 20,000 more people year-to-date', crediting better conversations (reported by diginomica). Those gains coincide with a Data Cloud consolidation and an Agentforce Coworker rollout to 27,000 users, so they aren't from the screening agent alone

Problem

Recruiters spent their time phoning large candidate pools to pre-qualify them, branches couldn't engage candidates outside office hours, and data and processes were fragmented across countries (reported by diginomica)

Workflow

  1. Recruiter launches screening agents at the end of the day
  2. Agentforce agent contacts and converses with candidates around the clock to pre-qualify them
  3. Pre-qualified candidates are queued for a human recruiter's interview the next morning
  4. Recruiters run the real interview and present candidates to clients

Human-in-the-loop: Agents only pre-qualify. Human recruiters run the real interview and decide who is presented to clients.

Tools & stack

Tools

  • Salesforce Agentforce
  • Agentforce Coworker

Integrations

  • Salesforce CRM
  • Salesforce Data Cloud (Data 360)

Frameworks

None listed

Prerequisites

  • Salesforce CRM
  • Unified candidate data (Data Cloud consolidation completed in under three months)
  • Country-by-country process alignment

Risks & limitations

Risks

  • Automated pre-qualification could screen out candidates unfairly
  • Candidate experience issues with AI outreach at volume

Limitations

  • Time-saved and placement gains are leadership estimates and coincide with a Data Cloud consolidation and Agentforce Coworker rollout to 27,000 users
  • Adecco has an unlimited-use, fixed-price Agentforce contract, which flatters cost economics
  • Executives spoke publicly in a Salesforce-related context; the index already holds a separate Adecco/Omnea procurement record (different use case)

Outcomes & evidence

Reported outcomes

  • Time to get a candidate ready to present to a client cut by about 40%, an estimate by Adecco's SVP IT
    Reported by diginomica · Source (diginomica.com)
  • Recruiters save 35–40% of their time thanks to agentic AI, a CEO estimate that covers all agents and Coworker
    Reported by diginomica · Source (diginomica.com)
  • 20,000 more people placed year to date, credited by the CEO to 'better conversations', so attribution to the agents is his claim
    Reported by diginomica · Source (diginomica.com)
  • 2.7 million conversations with the agents year to date across seven agents in 12 countries, a volume metric
    Reported by diginomica · Source (diginomica.com)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-30; source fetched 2026-10-26 and key figures confirmed in page text; figures attributed.
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