Axon 911 (formerly Prepared, acquired by Axon) sells AI-powered 911 communications software; its full-cycle AEs each cover 100+ public-safety agency accounts and run a cross-sell motion into Axon's base. Rox agents watch legislation changes, local news, community publications and even Facebook posts to surface understaffed agencies with high non-emergency call volume, draft personalized outbound sequences from those signals and send them automatically, and push meeting prep into Outlook before calls. After lunch-and-learn events, reps upload the registration list and Rox runs the follow-up sequences. In the pilot, three top reps booked 11 meetings in 2.5 weeks and the team asked to roll Rox out to everyone early (reported by Rox, citing Axon 911; small pilot over a short window)
L3 · Conditional Verified · Production
Government / Public Sector — Sales
California Housing Finance Agency uses ServiceNow Public Sector Digital Services with AI assistance for call-center agents, agentic ticket resolution, auto-generated case summaries and multi-channel self-service for home-loan and affordable-housing inquiries, reducing costs while improving citizen experience (reported by ServiceNow / CalHFA)
L2 · Supervised Unverified · Reported
State Government / Public Sector — Customer Service
Agilus, one of Canada's largest recruitment firms (10,000+ placements a year, up to 300 applications per role), configured Tenzo's voice agent Morgan with role-specific resume criteria, screening questions, scoring rubrics and pass thresholds. Morgan texts or calls qualified applicants within minutes, schedules and conducts the interview at any hour in English or French Canadian, handles follow-ups, and pushes transcripts, scores and recordings into the Erecruit ATS, with protected attributes redacted; recruiters make submission decisions. After a 10-recruiter pilot it was rolled out to all 60 recruiters. Tenzo reports 100% of qualified applicants contacted within minutes, a 2-hour median from application to interview and 90% of candidates rating the AI interview positively (reported by Tenzo, quoting Agilus CEO Craig Brown; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
Honolulu's Department of Planning and Permitting uses Clariti's CivCheck guided AI plan review to pre-screen residential permit applications for completeness and code compliance before staff review; average time to permit decision fell from 73 to 32.5 days on a small Q1 2026 comparison sample (reported by Clariti / Honolulu DPP)
L2 · Supervised Verified · Production
Municipal / Local Government — Operations
Bellevue, WA partnered with Govstream.ai to deploy AI assistants trained on city codes, GIS and permit data to ~200 staff; CIO reported ~30% fewer routine permitting inquiries and draft responses cut from 10–20 minutes to a few minutes, while a backtest of 276 residential permits raised first-submission completeness from 22% to 67% (reported by City of Bellevue / GovTech / Govstream.ai)
L2 · Supervised Verified · Production
Municipal / Local Government — Operations
Kyle, TX unified resident services on Salesforce Agentforce 311, handling 12,000+ requests with ~90% first-contact resolution and <2.5-day average service request time (reported by Salesforce / City of Kyle)
L3 · Conditional Verified · Production
Municipal / Local Government — Operations
Raleigh became the first municipal government to deploy ServiceNow's L1 AI Specialist in production, using AI agents to route and resolve IT service tickets—cutting service-desk costs 66%, returning 1,300+ staff hours/year, and autonomously resolving nearly half of IT support requests with a goal of 85% (reported by ServiceNow / City of Raleigh)
L3 · Conditional Verified · Production
Municipal / Local Government — IT
Seattle's Innovation & Performance team and SDCI ran real residential permit applications through CivCheck's AI pre-screening and compared results with staff review: completeness checks were 87% accurate and design compliance checks 92% accurate, but incomplete check coverage limited cycle savings, so the city recommended a completeness-only production pilot (reported by City of Seattle)
L1 · Assistive Verified · Demo
Municipal / Local Government — Operations
After wildfires destroyed ~501 city single-family homes, Spokane partnered with Permittable.ai to offer free Intake Completeness AI reviews (~15 minutes) of residential permit packages before official submission; city stresses AI is voluntary/pre-check only while staff retain permitting authority; dedicated rebuild team plus process changes cut approval times from ~4 weeks to ~3–5 days (reported by City of Spokane / KHQ)
L1 · Assistive Verified · Production
Municipal / Local Government — Operations
Researchers working with the US Department of Labor and the Colorado Department of Labor and Employment co-designed an LLM assistant that drafts fact-finding questionnaires for unemployment-insurance adjudicators; in a randomized crossover trial with 8 adjudicators on 200 historical claims, it beat historical baselines and was rated useful but did not improve quality or efficiency versus the no-AI control (reported by Magesh et al. / CDLE–US DOL collaboration)
L1 · Assistive Verified · Demo
State Government / Public Sector — Operations
This is CDLE's caller-facing Gravyty virtual agent on its unemployment insurance phone lines, separate from the index's existing record on the LLM fact-finding assistant that researchers trialled with CDLE's unemployment adjudicators. The Colorado Department of Labor and Employment (CDLE) uses Gravyty, a retrieval-based AI chat and voice assistant restricted to state website content and staff-uploaded material, as the first point of contact on every unemployment insurance (UI) phone line; claim-specific answers such as payment dates come from a separate non-AI scripted lookup against MyUI+, and the assistant makes no benefit decisions (reported by CDLE to the Colorado legislature's Joint Technology Committee). The state's Office of Information Technology says the agent cut UI wait times by 50% over six months (from 36 to 11 minutes) and the share of callers asking for a live agent fell from 80% to 55% (reported by Colorado OIT; state's own figures, and the period and other staffing changes are not detailed). CDLE says it handles about 1 million calls a year (reported by CDLE).
L2 · Supervised Unverified · Reported
State Government / Public Sector — Customer Service
Covered California, the state's ACA health insurance marketplace agency, expanded Glean from a 50-person pilot to 1,500 employees across 14 divisions; staff built agents for legislative bill analysis, state-standard performance-evaluation drafting, travel-policy self-service, calendar triage and marketing invoice review, with users reporting 4-6 hours saved weekly (reported by Glean / Covered California)
L1 · Assistive Verified · Production
State Government / Public Sector — HR · Operations
The City and County of Denver runs Sunny, a Citibot-powered AI assistant on the city website, SMS and WhatsApp, which answers city-specific questions using only Denver's website and a curated knowledge base and lets residents open 311 service requests that route automatically through Salesforce; unanswered questions escalate to a 311 agent. Denver reports 100,000+ Sunny interactions in 53 languages in 2025. Citibot reports 5,000+ service requests filed, about $0.35 per chat versus $4 per 311 call, and 90% satisfaction; a Civic Marketplace case study reports ~20% of 311 interactions handled by Sunny and a 45% peak-season cut in live-agent staffing (reported by City and County of Denver / Citibot / Civic Marketplace; per-interaction cost is an estimate)
L3 · Conditional Verified · Production
Municipal / Local Government — Customer Service
DC's Office of the Chief Technology Officer is consolidating employee IT/HR service requests onto the ServiceNow AI Platform with conversational intake and agentic fulfillment, targeting most routine requests self-resolved and ~60% faster grants processing, governed via AI Control Tower (reported by ServiceNow / DC OCTO)
L2 · Supervised Unverified · Reported
Municipal / Local Government — IT
US DOE and PNNL are building PermitAI: a public NEPA document corpus (NEPATEC) plus LLM tools for search, comment triage, and draft assistance for federal environmental permitting, with tools targeted for 2026 (reported by DOE)
L1 · Assistive Conceptual · Unverified
Federal Agency / Public Sector — Operations
Durham County, NC launched a Botpress-based GenAI resident agent by Envyro on dconc.gov in March 2025 (14-day build): multilingual, grounded in official county knowledge with misinformation safeguards; case study cites 7,474 conversations and nearly 9 in 10 resolved without staff, with escalations handed off with context (reported by Envyro)
L3 · Conditional Verified · Production
Municipal / Local Government — Operations
The UK Department for Work and Pensions runs two LLM-based tools in production, built with Accenture, that read about 25,000 scanned claimant letters a day, classify them into themes for routing to benefit lines and flag potentially vulnerable customers for same-day human review (reported by DWP algorithmic transparency record)
L2 · Supervised Verified · Production
Government / Public Sector — Customer Service
Cascade Environmental (US environmental services; 2,000-3,000 applications a month across 100+ listings such as boiler operators and traveling drillers) had a three-person talent team spending full days texting, scheduling and screening. Tenzo was integrated with its ATS in 15 minutes after IT security review. Tenzo's agent 'Morgan' contacts each applicant by text or phone within minutes, conducts role-specific screening calls in multiple languages, scores candidates into the ATS, handles reminders and books meetings on recruiter calendars; the team reviews transcripts regularly for tone. Tenzo reports applicant response time down from 48 hours to 4 minutes and a 4.6/5 candidate satisfaction score; the team paused hiring for additional headcount (reported by Tenzo, citing Cascade; vendor-published)
L3 · Conditional Verified · Production
Environmental Services — HR
A US federal agency serving ~9M veterans automated handwritten claims mail with Hyperscience, processing 115,000 claims in the first three months and claiming ~$45M/year savings (reported by Hyperscience)
L2 · Supervised Unverified · Reported
Federal Agency / Public Sector — Operations
Hernando County, FL deployed Swiftbuild's SwiftGov AI-assisted permitting platform to automate intake checks and standardize reviews after Hurricanes Helene/Milton; reported initial plan review 30 days → 15 minutes, 93% reduction in single-family zoning review times, 4,000+ permits processed and ~$1.5M estimated annual county savings (reported by Swiftbuild / Hernando County)
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Municipal / Local Government — Operations
Indiana SOS deployed Gemini-powered bilingual agents Liz (INBiz) and Otto (Auto Dealer Services), reporting 10× team capacity for 24/7 resident support atop Vertex AI / BigQuery modernization (reported by Google Cloud / Indiana SOS)
L2 · Supervised Verified · Production
State Government / Public Sector — Operations
Energy consultancy Innovate Energy Group runs a Unify Play in which an AI agent scans manufacturing companies' websites for carbon-reduction and energy-cost goals and writes personalized solar-solution emails to plant managers, with Unify handling sequencing and deliverability; IEG reports $15M in sales pipeline (not closed revenue) in its first month (reported by Unify)
L3 · Conditional Verified · Production
Environmental Services — Sales
The IRS began deploying Salesforce Agentforce in the Office of Chief Counsel, Taxpayer Advocate Service and Office of Appeals, initially for case summarization and search on top of its Salesforce case-management apps, with agents barred from issuing final determinations or disbursing funds (reported by Automation Today, citing Axios / Salesforce)
L1 · Assistive Unverified · Reported
Federal Agency / Public Sector — Operations
Leeds City Council is piloting Xylo Core, an LLM workspace that drafts validation checks, policy references, and report sections for planning officers who must accept every suggestion (reported by GOV.UK algorithmic transparency record)
L1 · Assistive Verified · Demo
Municipal / Local Government — Operations
Integrity Staffing Solutions (light industrial, logistics and e-commerce staffing) deployed ConverzAI's Virtual Recruiter, named 'Recruiter Jamie', three years ago; it now runs on every job order. The AI voice agent calls applicants, screens skills against the job description and handles follow-up, surfacing results so recruiters (not the AI) decide placement; candidates can be handed to a live recruiter. ConverzAI reports, citing CEO Jaime Donnelly, 66,000 candidates engaged in 18 months with 86% expressing interest and under 0.5% opting out of the AI; time to first engagement under 15 minutes versus days or weeks; first contact to fully onboarded cut from 3-5 days to under an hour; and client NPS rising from 55 (Q1 2024) to 90 (Q1 2025), which the CEO attributes to recruiters' freed-up time. The '80% growth without adding headcount' is a headline claim (reported by ConverzAI, citing Integrity; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
ManpowerGroup UK processes thousands of applications across markets and wanted consistent early screening that frees recruiters. Candidates who apply are immediately invited to a structured, job-relevant interview with Hubert by voice or text; responses are evaluated against defined competency criteria in real time and candidates are scored, ranked and surfaced to recruiters, who make the hiring decisions. Hubert reports a 67% reduction in recruiter screening time, 85% interview completion, a 9/10 average candidate experience score, and over 60% of interviews completed outside office hours (reported by Hubert; ManpowerGroup UK MD Michael Stull quoted confirming the 67% and 9/10 figures).
L2 · Supervised Unverified · Reported
Staffing & Recruiting — HR
Maryland Health Benefit Exchange's call-center AI agent handled 43% of password-reset calls in 2025 (about 27,000 calls kept from live agents, nearly $200,000 saved), and a new Enrollment Status Agent answered 8,600 enrollment calls in its first two weeks (reported by MHBE)
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State Government / Public Sector — Healthcare Admin · Customer Service
Massachusetts' Operational Services Division, with state IT and Northeastern University's Burnes Center AI for Impact program, built ABE, a chatbot agent answering procurement questions from OSD policy sources, and OneL, an LLM that flags conflicts between vendor terms, RFRs and Commonwealth terms and produces annotated redlines; in initial pilots OneL cut attorney time on initial vendor proposal clarifications by 83.33% (reported by Mass.gov / OSD)
L1 · Assistive Verified · Demo
State Government / Public Sector — Procurement · Legal Ops
MCEA Holdings, a Japanese holding company with IT-engineer placement and systems-integration subsidiaries, centralizes legal work in a three-person team. Requests used to arrive by Teams, email or in person with no record, and nearly every non-standard contract went to outside counsel. With LegalOn, matter management is the single intake channel and an AI intake agent gathers missing information and clarifies requests before they reach legal, answering about 30% automatically. All inbound contracts get LegalOn review first against configured playbooks (NDAs, governing law, jurisdiction, personal-information clauses) in Word for the web, and AI revision suggestions are often used as-is. Reported: about 50% more volume handled by the same three people, same-day turnaround for matters received by 4pm, and outside counsel only for the most complex matters (reported by LegalOn, citing MCEA; self-reported estimates)
L2 · Supervised Verified · Production
Staffing & Recruiting — Legal Ops
Mississippi ITS's AI Innovation Hub and Mississippi State University students built Procurii, an Amazon Bedrock Agent with a Streamlit interface that answers ITS Procurement Services staff questions with citations from official procurement documents; the public repo describes it as a sandbox proof of concept, not production-ready (reported by Mississippi ITS)
L1 · Assistive Verified · Demo
State Government / Public Sector — Procurement
Missouri's Department of Labor and Industrial Relations (DOLIR), with the Office of Administration's IT Services Division, uses an Adjudication Assistant built on Amazon Bedrock, retrieval-augmented generation and other AWS services to help unemployment adjudicators review cases; adjudicators remain responsible for decisions, and the state's AI director stresses keeping a human in the loop (reported by GovTech in its AWS Champions profile). The state reports initial unemployment case review time fell from about 30 minutes to two minutes, a 93% reduction, and estimates about 79,000 staff hours recaptured annually based on its annual case volume and workforce (reported by GovTech; the hours figure is a calculated estimate).
L2 · Supervised Unverified · Reported
State Government / Public Sector — Operations
Montgomery County MD launched Monty 2.0 (Azure OpenAI + Zammo.ai RAG) covering 3,000 topics in 140 languages, facilitating 20,000+ conversations and cutting unanswered queries to 10–15% (reported by Microsoft / Montgomery County)
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Municipal / Local Government — Operations
Nebraska piloted Tyler Technologies' Resident AI Assistant on its DMV website, then rolled it out statewide as 'Nebraska Navigator' on September 1–2, 2026. The assistant answers resident questions using only verified state websites, in 50+ languages, around the clock, and refers users to online services. In the pilot it answered over 88,000 questions from more than 38,000 users, made 3,400+ referrals to state online services, and saw about 19% of interactions after hours. The DMV deputy director says it helped reduce call volume by 20% 'in some areas' (reported by StateScoop, September 1, 2026). Nebraska Public Media reports different pilot figures (188,000+ queries and a pilot starting in December), costs of $40,000 one-time plus $125,000 a year and $12,500 for voice, and criticism from the state auditor and the public employees' union. Tyler does not guarantee answer accuracy.
L1 · Assistive Unverified · Reported
State Government / Public Sector — Customer Service
New York State ITS, Google and partner Egen launched the Department of Labor's first generative-AI virtual agent for employer services on Google CCAI and Dialogflow CX, integrated with DOL's IVR; since go-live on 2026-01-12 it has handled 37% of all employer conversations (reported by NYS ITS)
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State Government / Public Sector — Customer Service
NCDES launched a GovCloud Bedrock + Lex RAG chatbot for unemployment claim filing FAQs, handling 2,700 inquiries in month one that would otherwise need humans (reported by AWS / NCDES)
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State Government / Public Sector — Operations
Orange County, Florida added an AI permitting assistant (phone Mar 2026, then text/chat) on its in-house Fast Track front end to AMANDA; county says the assistant now handles ~60% of customer permitting questions without staff, with transcript QA 2–3×/week and staff repurposed to higher-value customer service (reported by GovTech / Orange County officials)
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Municipal / Local Government — Operations
Orange Tree Staffing places clinicians and educators in nearly 500 US school districts across 30 states and the US Virgin Islands. It added Alex's AI recruiter for first-round interviews, starting with invitations triggered by a candidate's résumé-fit score. A year later Alex is enabled on 100% of open jobs, more than 400 active roles. Alex screens run about ten minutes, against the 20–30 minutes the firm describes for a human screen, and one in four interviews happens outside 9-to-5 hours. Interviews, recordings, transcripts, résumé-fit and interview-fit scores and statuses flow back into the Tracker ATS. Recruiters listen to the interviews and decide the next step. Recruiters report reclaiming 20–30% of their time, which they put into district relationships (self-reported by Orange Tree Staffing, published by Alex). The page is undated and has no measurement method
L2 · Supervised Unverified · Reported
Staffing & Recruiting — HR
Prince William County, VA launched PWC 311 (May 2025) with Citibot chatbot Will and voice bot Willow as a multi-channel 311 front door; county-reported early results include 36,082 Will inquiries, 5,264 Willow interactions, 63,750 total interactions, expansion 35→50 service-request types, and apology-rate improvement 25%→11% (reported by PWC Works / Citibot)
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Municipal / Local Government — Operations
A Financial Oversight and Management Board-led Civil Service Reform pilot ran an AI-assisted, skills-based hiring platform in nine Puerto Rico agencies for seven months in 2024: 311 job announcements produced 339 hires, positions filled in about two months on average (some in 13 days), and 88% of HR officials found it more agile; the platform is not currently active after a change of administration (reported by the Oversight Board)
L1 · Assistive Verified · Demo
Government / Public Sector — HR
Randstad Enterprise (RPO) integrated Popp via API into its recruitment workflow, white-labelled per end client on WhatsApp. Starting August 2025 on UK roles, the agent holds qualification conversations (availability, right-to-work, rate expectations) and submits vetted candidates to hiring managers, with recruiters watching every conversation in real time and handling exceptions, closing and negotiations. A second programme went live within three months, and both expanded into new-candidate and engagement outreach across 1,250+ campaigns. Popp reports 43,000+ candidate conversations, 40,000+ applicants screened, time-to-submit down 33% (three days to two), an 88% response rate and 0.3% opt-out on the longer-running programme, and 40-50% more recruiting output from the same-sized team (reported by Popp, quoting Randstad Enterprise's Global Head of Digital Innovation; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
Nava PBC's Nava Labs built an open-source generative AI form-filling assistant as part of its Caseworker Empowerment Toolkit. At the Riverside County Children and Families Commission in California, 18 staff piloted it in early 2026, with about a dozen in a second phase. While a caseworker meets a resident, the agent searches the organisation's databases and benefit systems and fills in application forms. The caseworker corrects anything wrong and reviews and approves the application. After staff feedback, the agent's processing details were folded into an opt-in accordion so they don't distract during client conversations. Nava's Genevieve Gaudet told Route Fifty that program data show a 73% cut in application completion time for a local assistance program, and pilot results show a 6% reduction in overall administrative burden, including a 10% decline in learning-related burden (reported by Route Fifty, September 2026, citing Nava). These are pilot figures from the vendor, and the model isn't named
L2 · Supervised Unverified · Reported
Municipal / Local Government — Operations
Wilson, a national RPO and staffing partner, put HeyMilo in front of a live client program: Smart SMS re-engaged historical applicants sitting in its ATS, conversational SMS handled adaptive knockout questions on new applications, and two-way phone and video AI interviews produced structured scores, transcripts and ranked shortlists in recruiters' existing workflow. HeyMilo reports 4x more placements, an 82% reduction in time-to-hire, a 4.7/5 candidate CSAT, early-stage hiring costs cut by over 70%, and a seasonal program for a major software client run with eight people versus roughly 70 the year before (reported by HeyMilo, quoting Wilson's Greg McKeown; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
The Blue Collar Recruiter places skilled tradespeople with contractors nationwide and lost candidates when recruiters could not respond on nights and weekends. It adopted a human-plus-AI model: HeyMilo handles initial outreach and screening (AI SMS qualification plus scored video interviews) around the clock, auto-disqualifies poor fits, and writes results back to the Tracker RMS ATS, while recruiters handle relationships, client submittals and placements. HeyMilo reports a 2.1-hour median time to screen, 83% of responding candidates screened within 24 hours, 1,429 candidates screened across 76 roles without added headcount, 99.6% Tracker RMS sync and 95 candidates auto-disqualified (Feb-Jun 2026 workspace data, reported by HeyMilo; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
The US Social Security Administration awarded Hyperscience (with Accenture) a contract to automate processing of ~250 million retiree and survivors benefits documents a year (reported by Hyperscience)
L2 · Supervised Unverified · Reported
Federal Agency / Public Sector — Operations
MAU, a family-owned staffing firm supplying manufacturing and supply-chain clients, was receiving hundreds of applications a day at some branches and missing shift workers outside 8-5 hours. Since early 2025, Classet's AI recruiter Joy texts applicants within about 15 minutes and conducts the initial screening interview, then gives recruiters a summary on the candidate record; recruiters keep the personal follow-up. Classet reports almost 50% of interviews now happen after hours, 3,000+ AI interviews a month across 30+ jobs (plan to scale to 150), and one recruiter's orientation show rate rising from 40% to 80-90% (reported by Classet, quoting MAU's Senior Systems Analyst; vendor-published Oct 14, 2025)
L2 · Supervised Verified · Production
Staffing & Recruiting — HR
California's Stanislaus County Superior Court uses Tyler Technologies' AI-enabled Document Automation bots, trained on its court workflows and data, to read, extract and populate data from e-filed criminal filings nearly around the clock, eliminating an average backlog of 300+ criminal complaints (reported by Tyler Technologies / Stanislaus County Superior Court)
L3 · Conditional Verified · Production
Government / Public Sector — Operations
Pactum's Alignment Agent intercepts every purchase requisition in Coupa, checks policy and corrects it.
L3 · Conditional Verified · Production
Environmental Services — Procurement
Suffolk County (1.5 million residents) replaced legacy IVR branches with CORA (Civic Oriented Response Assistant), built by UVS InfoTech on Google Cloud Contact Center AI and RingCentral telephony. In Consumer Affairs it checks licensing and payment records and takes complaint intake via Salesforce CRM and Accela, creating or updating tickets; in the Comptroller's Office it takes a spoken home address, queries the 10 towns' tax portals and reads back the amount due including interest and penalties. Complex calls hand off to staff with the full transcript, and it speaks seven languages. Google Cloud reports a 45-52% autonomous resolution rate on up to 550 Consumer Affairs calls a week, 874 calls handled in the Comptroller's Office in the first two weeks, and a 30% reduction in incoming call volume there (reported by Google Cloud, quoting the county DoIT CTO; vendor-published)
L3 · Conditional Verified · Production
Municipal / Local Government — Customer Service
Sumter County, FL (incl. The Villages) deployed EffiGov voice AI from a Jul 2025 Animal/Building Services pilot to year-one scale: ~101,300 calls in year one, ~12k+/month, six department agents, and ~72% of calls handled without staff (year-one average ~67%), with CIC as 24/7 primary front door from Jan 30, 2026 (reported by EffiGov case study quoting Assistant County Administrator)
L3 · Conditional Verified · Production
Municipal / Local Government — Operations
SP Data Digital, a 1,000+ person North American customer support and sales outsourcing firm, receives 600+ applications a day. It deployed Senseloaf's three agents in sequence inside its existing ATS: a resume-matching agent that scores and ranks each applicant, an AI chat agent that pre-screens candidates by email, text and chat and routes them to assessments, and an AI interview agent that runs structured interviews; scores sync back to the ATS. Senseloaf reports that in twelve months time-to-interview fell from 12–14 days to 2.5 days (80%), 130K candidates were screened and engaged, 7,000+ recruiting hours were saved, 65% of applicants completed AI pre-screening, and candidate NPS was 4.6/5 (reported by Senseloaf; vendor-published). The headline claim of '119% more hires' is not explained in the body.
L3 · Conditional Unverified · Reported
Staffing & Recruiting — HR
Swindon Borough Council trialled Magic Notes, a tool from UK organisation Beam that records adult social care conversations and generates assessments, with 19 social workers across 184 meetings between April and June 2024 (reported by BBC News). The council said the pilot produced an average 63% drop in time spent compiling assessments, with average assessment conversations falling from 90 to 35 minutes and write-ups from four hours to 90 minutes (reported by Swindon Borough Council via BBC News, October 3, 2024; a three-month pilot of 19 workers, not a full deployment, and the council said it was still considering next steps).
L1 · Assistive Unverified · Reported
Municipal / Local Government — Operations
Staffing firm TalentBridge deployed ConverzAI's voice Virtual Recruiter 'Caroline' to run personalized outreach, pre-screen candidates and update the ATS without human intervention; it reached 60,000+ candidates in 90 days and time-to-fill on key roles fell from 24 hours to 4 hours (reported by ConverzAI / TalentBridge)
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Staffing & Recruiting — HR
Texas DPS built Agent Sheri on Salesforce Agentforce to answer driver-license and ID questions in English and Spanish on web chat and voice, make live API calls to the state Driver License System for eligibility and mailing-status checks, and hand off to staff with context; it handled 5,000+ chats in its first week and the division reports 105% more Texans assisted year over year; on voice, 5M+ calls a year are a projection, not a measured result (reported by Salesforce / Texas DPS)
L3 · Conditional Verified · Production
State Government / Public Sector — Customer Service
The Adecco Group replaced email-driven procurement requests with Omnea's conversational AI intake in Microsoft Teams across 22 markets, with AI flagging weak requests, surfacing existing suppliers and predicting approval routing; overall cycle time fell from 23.4 to 4.6 days in six months (reported by Omnea / The Adecco Group)
L2 · Supervised Verified · Production
Staffing & Recruiting — Procurement
Adecco began rolling out Agentforce in the UK in May 2025. Its first agent, a screening agent that pre-qualifies candidates before a human recruiter interviews them, took six weeks to build. By September 2026 seven agents were running in 12 countries that make up 60% of the top line, with 2.7 million agent conversations year to date. Recruiters launch agents at the end of the day, and by morning the agent has pre-qualified candidates instead of the recruiter calling 200 people. SVP IT Pierre Matuche reckons time to get a candidate ready to present to a client is down about 40% (an estimate, reported by diginomica). CEO Denis Machuel says recruiters save 35–40% of their time and that Adecco 'placed 20,000 more people year-to-date', crediting better conversations (reported by diginomica). Those gains coincide with a Data Cloud consolidation and an Agentforce Coworker rollout to 27,000 users, so they aren't from the screening agent alone
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
The City & County of Denver, an Aisera customer since 2023, launched 'Ask Dee', built on Aisera AI agents, to give city employees self-service IT support. Aisera says Ask Dee uses domain-specific LLMs to automatically resolve requests such as software provisioning, account troubleshooting and hardware issues. Aisera's customer page reports an 81% auto-resolution rate, 79,000 user hours saved and an '85% increase in employee satisfaction' (reported by Aisera). It's a thin vendor page with no window, volume or definition of auto-resolution, so the figures are vendor claims
L3 · Conditional Unverified · Reported
Municipal / Local Government — IT
The Judge Group built custom Box AI Studio agents that run 49 checks on contractor MSAs and related documents, cutting contract review from up to six hours to about one hour (90%+ faster) while Box Extract/Doc Gen workflows cut annual compensation-form processing from 30–60 days to about 10 hours (reported by Box)
L2 · Supervised Verified · Production
Staffing & Recruiting — Legal Ops
Facing traveler-question spikes during peak travel and disruptions, the TSA's Customer Experience Branch deployed Ace, an autonomous AI agent built with Salesforce Public Sector Solutions and Missionforce on the FedRAMP-authorised Salesforce Government Cloud, on top of two earlier apps that unified traveler inquiries (Customer Service Managers App on Service Cloud and the TSA Cares App). Ace answers routine questions from TSA guidance and directs complex needs to staff. Salesforce reports that since going live in the summer travel surge Ace has handled about 100,000 routine conversations a month, resolved 96% of routine inquiries without human escalation, and cut cost per interaction by over 90% from more than $4. Salesforce also projects (estimate) over 11,660 staff hours saved annually from automating 70,000 transactions and $11 million in labour-based value over three years (reported by Salesforce; TSA CX Branch Manager Niki French quoted).
L3 · Conditional Verified · Production
Federal Agency / Public Sector — Customer Service
Army Contracting Command is piloting Army MAX, a cloud platform whose AI validates unit requirements, flags missing documentation, helps build compliant solicitation packages and posts them to SAM.gov after contracting-office review; the May–June 2026 pilot drafted a latrine-services solicitation at Joint Base Langley-Eustis, and ACC has not disclosed time savings (reported by DVIDS / Federal News Network)
L2 · Supervised Verified · Demo
Federal Agency / Public Sector — Procurement
Koniag built Army ODASA(P) Determination of Responsibility Assistant (DORA) and Amazon Bedrock Jumpstarters for J&A/PWS drafts; DORA cuts a ~1-hour responsibility check to ~2 minutes. Program-wide, KGS's 150+ delivered automations (not DORA alone) account for 687,000 hours and $37M annual cost avoidance (reported by AWS / KGS)
L2 · Supervised Verified · Production
Federal Agency / Public Sector — Procurement
The U.S. Department of Veterans Affairs, with Aquia Nava II LLC, deployed a hybrid rules+ML classifier so Veterans' free-text disability conditions are classified automatically for exam routing; auto-classification rose from 74% to 100%, ~20,000 more conditions classified weekly, ~80% less manual classification work and ~4,131 VSR hours saved annually (reported by Nava)
L3 · Conditional Verified · Production
Federal Agency / Public Sector — Operations
The UAE Federal Authority for Government Human Resources runs an AI HR Agent that gives federal-entity employees 24/7 access to HR services across the employee lifecycle (recruitment, appointment, performance, development, end-of-service); FAHR reports it delivers more than 136 HR services and handles over 80% of employee inquiries automatically in real time with responses in no more than seven seconds (reported by FAHR)
L3 · Conditional Verified · Production
Federal Agency / Public Sector — HR
UK i.AI built Extract with Google Gemini to digitize handwritten planning maps/docs in minutes (trials: ~3 min vs 1-2 hours), rolling out to English councils by Spring 2026 (reported by GOV.UK / Google)
L2 · Supervised Verified · Demo
Government / Public Sector — Operations
The UK government's Consult tool, part of the Humphrey suite, used generative AI to propose themes and map 2,000+ responses to a Scottish Government public-health consultation on non-surgical cosmetic procedures; with experts refining the themes it scored an F1 of 0.76 against expert review and remains in trial ahead of wider rollout (reported by DSIT)
L2 · Supervised Verified · Demo
Government / Public Sector — Operations
A US state automated SNAP/MAGI eligibility document indexing and data entry with Hyperscience, reporting 99.2% field automation and 99.4% handwriting accuracy during a 700-1,000% volume spike (reported by Hyperscience)
L2 · Supervised Unverified · Reported
State Government / Public Sector — Operations
Under Executive Order 51 (July 2025), Virginia's Office of Regulatory Management piloted an agentic AI tool to scan all state regulations and guidance documents, flag conflicts with statute and redundancies, and suggest streamlined language; VPM News reports the tool is Vulcan Technologies' Justinian, run under a three-month $150,000 contract, with agencies deciding on any changes; no pilot results have been published yet (reported by Virginia governor's office / VPM News)
L1 · Assistive Unverified · Reported
State Government / Public Sector — Legal Ops · Operations
Zirtual, which sells virtual assistants, paralegals and admin services, uses Artisan's AI BDR Ava to research leads, write personalized emails at volume across its service lines and keep a consistent brand voice, with replies feeding back into targeting and copy; campaigns now launch in hours and are iterated weekly. Artisan reports a positive reply rate about three times what Zirtual saw with Apollo and 80 positive replies in three months (reported by Artisan, citing Zirtual's head of growth; no meetings, pipeline or revenue figures given)
L3 · Conditional Verified · Production
Staffing & Recruiting — Sales
Inergroup (production consulting and staffing for warehouses and 3PLs on a cost-per-unit model) faced Q4 2025 peak season and new site launches with recruiters spending at least five minutes per candidate on manual text and phone pre-screens and multi-day response times. HeyMilo engages each applicant immediately and 24/7, screens against qualification criteria and sends passing candidates a self-scheduling link for an in-person interview; recruiters never log into HeyMilo and see bookings via a custom bridge HeyMilo built between Avionte and Inergroup's separate interview calendar. HeyMilo reports about 10,000 candidates screened and scheduled in Q4 and 80+ hours saved per week (equivalent to 2 full-time recruiters, a vendor calculation); some sites had to reduce application volume to avoid overbooking, and new sites were staffed with smaller recruiting teams (reported by HeyMilo, citing Inergroup VP Adam Wardlow; vendor-published)
L3 · Conditional Verified · Production
Staffing & Recruiting — HR
Utah water district Weber Basin (serving ~700,000 residents) replaced its phone tree with a Polimorphic AI front desk on phone and website that answers routine questions, checks GIS outages by address and transfers to named staff; during the fall irrigation shutoff it fielded 600 calls in three weeks with none needing transfer, and answered 2,316 calls in 30 days (reported by Polimorphic)
L3 · Conditional Verified · Production
Municipal / Local Government — Customer Service