Massachusetts' Operational Services Division, with state IT and Northeastern University's Burnes Center AI for Impact program, built ABE, a chatbot agent answering procurement questions from OSD policy sources, and OneL, an LLM that flags conflicts between vendor terms, RFRs and Commonwealth terms and produces annotated redlines; in initial pilots OneL cut attorney time on initial vendor proposal clarifications by 83.33% (reported by Mass.gov / OSD)
Staff spent time on repetitive procurement questions, and attorneys manually checked vendor proposals for conflicts with RFRs and Commonwealth terms (reported by Mass.gov)
83.33% reduction in attorney time spent on initial vendor proposal clarifications in initial OneL pilots Reported by Mass.gov / OSD · Source (mass.gov)
AB InBev (Anheuser-Busch) ran a 45-day A/B pilot starting January 2021 of Transporeon Autonomous Procurement vs sequential e-auction for spot truckload, then scaled. 2021–era results: sustained double-digit spot-rate savings (>10% direct reduction), ~24 hours more lead time to capacity, and spot desk effort from 3–5 FTEs / 2+ hours daily to ~1 FTE exception management (reported by Transporeon case study)
Ahold Delhaize USA's Indirect Center of Excellence is piloting Pactum AI agents to autonomously negotiate with select suppliers inside commercial guardrails, with Pactum reporting ROI within weeks and named executives describing encouraged early results (reported by Pactum / CPOstrategy / Ahold Delhaize USA)
Bel Brands USA used Bid Ops (now Arkestro) AI sourcing for RFP automation and supplier pricing feedback, reporting ~10% savings and ~25% faster sourcing (RFP cycles ~1 month vs 2–3) (reported by Bel Brands via CGT)
Boeing used Fairmarkit's AI sourcing platform across dozens of procurement teams and categories, eliminating 115,000 hours of sourcing cycle time annually; Fairmarkit cites Boeing among production customers graduating toward Total Agentic Sourcing (reported by Fairmarkit)
Pharmaceutical company Bristol Myers Squibb (BMS) soft-launched Globality's AI sourcing platform in November 2024 and scaled it organisation-wide in February 2025 to automate key parts of finding and selecting suppliers, as part of a procurement transformation that began in June 2024 (reported by CFO Dive). Rhonda Griscti, BMS's executive director of digital strategy and global process lead, said the average RFP process fell from six to nine months to less than 30 days, more than $1 billion flowed through the platform in the first year, and the team ran roughly 10 times more RFPs while bringing outsourced work in-house with about 50% fewer resources (reported by CFO Dive from Griscti's interview; gains overlap with a wider process redesign, so not all are attributable to the AI).
BT Sourced (BT Group procurement company) uses nnamu (acquired by Beroe) game-theory AI negotiation agents across categories/regions, reporting average ~15% savings with many events >20%, compressing negotiations from weeks/months to minutes ('hero in 20 minutes') (reported by Beroe / BT Sourced Head of Digital Procurement Garage)