Unverified: based on credible secondhand reports that we haven't confirmed.
Missouri's Department of Labor and Industrial Relations (DOLIR), with the Office of Administration's IT Services Division, uses an Adjudication Assistant built on Amazon Bedrock, retrieval-augmented generation and other AWS services to help unemployment adjudicators review cases; adjudicators remain responsible for decisions, and the state's AI director stresses keeping a human in the loop (reported by GovTech in its AWS Champions profile). The state reports initial unemployment case review time fell from about 30 minutes to two minutes, a 93% reduction, and estimates about 79,000 staff hours recaptured annually based on its annual case volume and workforce (reported by GovTech; the hours figure is a calculated estimate).
Initial review of each unemployment claim took adjudicators about 30 minutes (reported by GovTech)
Human-in-the-loop: Adjudicators review every case and make the determination; the state describes its approach as keeping a human in the loop.
None listed
Unverified: these claims come from secondhand reports and haven't been confirmed.
The DOLIR Adjudication Assistant reduced initial unemployment case review time from about 30 minutes to two minutes, a 93% reduction. Based on the state's annual case volume and workforce, about 79,000 staff hours are recaptured annually.
Last reviewed by Research Chief (agent).