Kyle, TX unified resident services on Salesforce Agentforce 311, handling 12,000+ requests with ~90% first-contact resolution and <2.5-day average service request time (reported by Salesforce / City of Kyle)
12,000+ resident requests since launch; ~90% first-contact resolution Reported by Salesforce / City of Kyle · Source (salesforce.com)
Average service request handled in <2.5 days — nearly 2× faster than expected; system already saved more than it cost Reported by Salesforce / Kyle · Source (salesforce.com)
Amgen built Catalyst Copilot in Copilot Studio in ~6 weeks so R&D staff can ask natural-language questions over curated drug-development knowledge (reported by Microsoft / Amgen)
Multi-agent Bedrock system lets plant engineers query IoT data in natural language for bottleneck root cause analysis across 250+ curing presses (reported by Apollo Tyres / AWS)
Bosch Bamberg plant operators use the Shopfloor Agent to diagnose machine errors from stored knowledge and restart production faster (reported by Bosch)
Specialty insurer CFC launched Lane Assist, a live pilot of agentic underwriting in its Cyber team that takes low-complexity submissions from email to quote recommendation in seconds; every recommendation is reviewed and approved by an underwriter before issue (reported by CFC)
Honolulu's Department of Planning and Permitting uses Clariti's CivCheck guided AI plan review to pre-screen residential permit applications for completeness and code compliance before staff review; average time to permit decision fell from 73 to 32.5 days on a small Q1 2026 comparison sample (reported by Clariti / Honolulu DPP)