Maryland Health Benefit Exchange's call-center AI agent handled 43% of password-reset calls in 2025 (about 27,000 calls kept from live agents, nearly $200,000 saved), and a new Enrollment Status Agent answered 8,600 enrollment calls in its first two weeks (reported by MHBE)
AI agent handled 43% of password-reset calls in 2025, ~27,000 calls, nearly $200,000 in cost savings Reported by MHBE · Source (marylandhbe.com)
Enrollment Status Agent handled 8,600 enrollment calls in its first two weeks; potential ~$1M savings in CY2026 (projection) Reported by MHBE · Source (marylandhbe.com)
As a Waystar Early Adopter, Advocate Health helped shape Auth Accelerate and reported a 90% touchless rate on its first live API integration, with AI running in the background to automate routine prior authorizations (reported by Waystar / Advocate Health)
Independent primary care group Arches Primary Care went live on Develop Health (Athena Marketplace) in ~2 days; ~800 PAs in six weeks, turnaround weeks→2 days, 20–30 staff hours saved weekly, and ~$40–50K FTE technician spend redirected to patient care (reported by Develop Health / Arches Director of Pharmacy)
Baptist Health started with Hyro voice AI agents for IT help-desk calls (MyChart password resets), then extended them to scheduling and FAQs across phone, web and mobile; the password-reset use case saved nearly $1M within three months with 79% call deflection, and scheduling agents reached 64% resolution across 57 clinics (reported by Hyro / Baptist Health)
Boulder Care, a substance use disorder telehealth provider, deployed Amperos across first-touch denials and AR follow-up. The agents call payers, navigate payer portals, pull EOBs, file appeals and resubmit corrected claims, writing every action back to Boulder's practice management system in real time, while Boulder's billers keep the oldest and most complex claims. Amperos reports $2.9M in outstanding AR recovered, a 56% reduction in cost to collect and 5.3x total ROI 'to date' (reported by Amperos case study, SVP of Finance Mitzi Yue quoted). The page is undated and gives no measurement window or baseline.
L3 · ConditionalUnverified · Reported
Consumer Health — Accounting/Finance · Healthcare Admin