Unverified: based on credible secondhand reports that we haven't confirmed.

Boulder Care uses Amperos AI agents for first-touch denials and AR follow-up, calling payers, working portals and filing appeals with write-back to its PM system, and reports $2.9M AR recovered and cost to collect down 56%

L3 · Conditional Unverified · Reported Consumer Health Accounting/FinanceHealthcare Admin

Boulder Care, a substance use disorder telehealth provider, deployed Amperos across first-touch denials and AR follow-up. The agents call payers, navigate payer portals, pull EOBs, file appeals and resubmit corrected claims, writing every action back to Boulder's practice management system in real time, while Boulder's billers keep the oldest and most complex claims. Amperos reports $2.9M in outstanding AR recovered, a 56% reduction in cost to collect and 5.3x total ROI 'to date' (reported by Amperos case study, SVP of Finance Mitzi Yue quoted). The page is undated and gives no measurement window or baseline.

Problem

Rapid growth was driving up claims volume, and Boulder wanted to keep scaling collections without hiring more billers; voice-only tools would have left portal work, appeals and resubmissions to humans (reported by Amperos)

Workflow

  1. Denied or unpaid claims are assigned to Amperos agents
  2. Agents call payers, navigate payer portals and pull EOBs
  3. Agents file appeals and resubmit corrected claims
  4. Every action is written back to Boulder's PM system
  5. Oldest and most complex claims stay with Boulder's internal RCM team

Human-in-the-loop: Boulder's internal billers handle the oldest and most complex claims; the agents work routine denials and follow-up end to end.

Tools & stack

Tools

  • Amperos AI RCM agents

Integrations

  • Practice management system (read/write)
  • Payer portals
  • Payer phone lines

Frameworks

None listed

Prerequisites

  • Read/write access to the practice management system
  • Payer portal credentials

Risks & limitations

Risks

  • Incorrect appeals or resubmissions
  • PHI exposure through a third-party agent

Limitations

  • Undated single vendor page with no measurement window or baseline
  • ROI method not explained
  • Model type not named; Amperos is described as 'AI outsourcing', a mix of agents and service

Outcomes & evidence

Reported outcomes

Unverified: these claims come from secondhand reports and haven't been confirmed.

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-31; source fetched 2026-10-26 and key figures confirmed in page text; figures attributed.
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