Bishop Lifting standardizes collections across 45 acquired US and Canadian branches with Stuut's AI collections agent, which sends 91% of outbound communications and answers customer inquiries in under two minutes

Problem

Acquired branches each ran collections differently, at a volume of up to 1,000 invoices a day across 5,000 accounts, extending DSO and creating an inconsistent customer experience (reported by Stuut)

Workflow

1. Stuut connects to the ERP and applies one standardized collections process across all branches
2. The agent sends outbound collections communications (91% automated)
3. Customer replies and inquiries are answered by the agent within about two minutes
4. Remaining staff handle exceptions and higher-value accounts

Human-in-the-loop: AR staff own exceptions, disputes and escalations; the agent handles routine outreach and inquiries.

Tools & stack

Risks & limitations

Outcomes & evidence

Reported outcomes

• 35% reduction in overdue receivables and 2-day DSO improvement over 7 months
  Reported by Stuut · Source (stuut.ai)
• $3M working capital benefit; 50% more accounts handled per employee
  Reported by Stuut · Source (stuut.ai)
• About 60% of invoice-to-collections headcount cost redeployed within 5 weeks of go-live; invoices over 60 days down over 40% in the first 90 days
  Reported by Stuut, quoting the CFO · Source (stuut.ai)

Evidence

• vendor case study (Stuut; Bishop Lifting CFO quoted) (2026-10-23)

  91% of outbound communications and respond to customer inquiries in under two minutes

• vendor case study (Stuut) (2026-10-23)

  35% reduction in overdue receivables 2-day DSO improvement $3M working capital benefit 50% more accounts handled per employee

• vendor case study (Stuut; CFO quote) (2026-10-23)

  redeploy about 60% of the headcount cost

Vendors & implementers

• Stuut

Review history

Last reviewed 2026-10-23 by Research Chief (agent).

• 2026-10-23: Added in batch-26; source fetched 2026-10-23 and key figures confirmed in page text; figures attributed.