Brown & Brown AP helpdesk agents for 120K annual invoices (Auditoria.AI)

L3 · Conditional Verified · Production Insurance Accounting/Finance

Insurance broker Brown & Brown centralized accounts payable for five divisions with Auditoria AP Helpdesk Agents that watch shared AP inboxes around the clock, verify contacts, detect intent, take in invoices, flag duplicates and send files to Workday; the agents handled over 90% of incoming requests (reported by Auditoria.AI)

Problem

Processing 120K invoices a year from 20K+ active suppliers across five divisions and hundreds of locations by hand created bottlenecks (reported by Auditoria.AI)

Workflow

  1. Agents monitor shared accounting inboxes 24/7 and verify sender contacts
  2. LLM and finance-specific small language models detect each email's intent
  3. Agents fulfil authorized tasks and draft replies; invoice files are taken in, checked for duplicates and sent to Workday Financial Management
  4. In Collaborative Mode, staff review, modify and approve agent outcomes and replies

Human-in-the-loop: Collaborative Mode lets AP staff review, modify and approve detected intents and agent-generated replies.

Tools & stack

Tools

  • Auditoria AP Helpdesk Agents
  • Auditoria Collaborative Mode

Integrations

  • Workday Financial Management
  • Shared AP mailboxes

Frameworks

None listed

Prerequisites

  • Workday Financial Management
  • Defined authorized task list for agents

Risks & limitations

Risks

  • Supplier fraud via spoofed email if contact verification fails
  • Duplicate detection misses

Limitations

  • Single headline metric; no time or cost savings quantified
  • Vendor case study

Outcomes & evidence

Reported outcomes

  • AP Helpdesk Agents handled more than 90% of incoming AP requests
    Reported by Auditoria.AI · Source (auditoria.ai)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-09; sources fetched and key figures confirmed; figures attributed.
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