Sumter County, FL (incl. The Villages) deployed EffiGov voice AI from a Jul 2025 Animal/Building Services pilot to year-one scale: ~101,300 calls in year one, ~12k+/month, six department agents, and ~72% of calls handled without staff (year-one average ~67%), with CIC as 24/7 primary front door from Jan 30, 2026 (reported by EffiGov case study quoting Assistant County Administrator)
Fast-growing oldest U.S. county (~162k residents, median age 68.5) faced relentless non-emergency call demand across animal services, building/permits, veterans, etc. (reported by EffiGov)
~101,300 calls in year one; ~12,000+/month today; 72% handled without staff (year-one avg ~67%) Reported by EffiGov / Sumter County · Source (effigov.com)
Estimated ~5 FTE workload avoided at current run-rate (~3 min/call, 60% occupancy assumption) Reported by EffiGov · Source (effigov.com)
Amgen built Catalyst Copilot in Copilot Studio in ~6 weeks so R&D staff can ask natural-language questions over curated drug-development knowledge (reported by Microsoft / Amgen)
Multi-agent Bedrock system lets plant engineers query IoT data in natural language for bottleneck root cause analysis across 250+ curing presses (reported by Apollo Tyres / AWS)
Bosch Bamberg plant operators use the Shopfloor Agent to diagnose machine errors from stored knowledge and restart production faster (reported by Bosch)
Specialty insurer CFC launched Lane Assist, a live pilot of agentic underwriting in its Cyber team that takes low-complexity submissions from email to quote recommendation in seconds; every recommendation is reviewed and approved by an underwriter before issue (reported by CFC)
Honolulu's Department of Planning and Permitting uses Clariti's CivCheck guided AI plan review to pre-screen residential permit applications for completeness and code compliance before staff review; average time to permit decision fell from 73 to 32.5 days on a small Q1 2026 comparison sample (reported by Clariti / Honolulu DPP)