Canadian staffing firm Agilus Work Solutions deploys Tenzo's AI voice agent 'Morgan' to contact every qualified applicant within minutes and run bilingual (English/French Canadian) screening interviews, with transcripts and scores pushed into Erecruit

L3 · Conditional Verified · Production Staffing & Recruiting HR

Agilus, one of Canada's largest recruitment firms (10,000+ placements a year, up to 300 applications per role), configured Tenzo's voice agent Morgan with role-specific resume criteria, screening questions, scoring rubrics and pass thresholds. Morgan texts or calls qualified applicants within minutes, schedules and conducts the interview at any hour in English or French Canadian, handles follow-ups, and pushes transcripts, scores and recordings into the Erecruit ATS, with protected attributes redacted; recruiters make submission decisions. After a 10-recruiter pilot it was rolled out to all 60 recruiters. Tenzo reports 100% of qualified applicants contacted within minutes, a 2-hour median from application to interview and 90% of candidates rating the AI interview positively (reported by Tenzo, quoting Agilus CEO Craig Brown; vendor-published)

Problem

With up to 300 applications per role, recruiters spent hours vetting resumes and phone-screening and often stopped screening mid-search, leaving many applications unconsidered and putting fill rates and speed-to-submit at risk (reported by Tenzo)

Workflow

  1. Applicant applies; resume-based criteria decide who is invited to interview
  2. Morgan contacts qualified applicants by text or phone within minutes and schedules the interview
  3. Morgan conducts the voice interview in English or French Canadian against defined questions, rubrics and pass thresholds
  4. Transcripts, scores and recordings are pushed into Erecruit with protected attributes redacted
  5. Recruiters review interactions and decide which candidates to submit to clients

Human-in-the-loop: Recruiters set rubrics and thresholds and make all submission decisions after reviewing transcripts and scores.

Tools & stack

Tools

  • Tenzo AI voice interview agent ('Morgan')

Integrations

  • Erecruit (ATS)
  • SMS
  • Phone

Frameworks

None listed

Prerequisites

  • Erecruit ATS integration
  • Role-specific screening questions, rubrics and pass thresholds
  • Candidate consent for automated calls and texts

Risks & limitations

Risks

  • Rubric-driven screening may embed bias despite redaction
  • Candidate discomfort with AI voice interviews
  • Privacy/consent rules for recorded calls

Limitations

  • Vendor-published; undated
  • No fill-rate or placement figures quantified; the page says fill rates improved without a number
  • No pre-Tenzo baseline for time to interview

Outcomes & evidence

Reported outcomes

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-26; source fetched 2026-10-23 and key figures confirmed in page text; figures attributed.
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