Environmental services firm Cascade Environmental uses Tenzo's AI agent 'Morgan' to call, screen, score and schedule 2,000-3,000 monthly applicants, cutting first response from 48 hours to 4 minutes

L3 · Conditional Verified · Production Environmental Services HR

Cascade Environmental (US environmental services; 2,000-3,000 applications a month across 100+ listings such as boiler operators and traveling drillers) had a three-person talent team spending full days texting, scheduling and screening. Tenzo was integrated with its ATS in 15 minutes after IT security review. Tenzo's agent 'Morgan' contacts each applicant by text or phone within minutes, conducts role-specific screening calls in multiple languages, scores candidates into the ATS, handles reminders and books meetings on recruiter calendars; the team reviews transcripts regularly for tone. Tenzo reports applicant response time down from 48 hours to 4 minutes and a 4.6/5 candidate satisfaction score; the team paused hiring for additional headcount (reported by Tenzo, citing Cascade; vendor-published)

Problem

Two people screening thousands of monthly applicants meant 24-48-hour response times and drop-off in a competitive market for skilled field labor (reported by Tenzo)

Workflow

  1. Candidate applies; Morgan contacts them within minutes by text or phone
  2. Morgan schedules and conducts a role-specific screening call, in multiple languages if needed
  3. Candidate is scored and results are written to the ATS
  4. Morgan sends follow-ups and reminders and books meetings on recruiters' calendars
  5. Recruiters focus on high-priority candidates and review transcripts for quality

Human-in-the-loop: Morgan screens and schedules autonomously; recruiters review transcripts, evaluate prioritized candidates and make hiring decisions.

Tools & stack

Tools

  • Tenzo AI recruiting agent (Morgan)

Integrations

  • Cascade's ATS (not named)
  • Recruiter calendars

Frameworks

None listed

Prerequisites

  • ATS integration
  • Role-specific screening questions
  • Transcript review routine

Risks & limitations

Risks

  • Automated scoring excluding qualified candidates
  • Candidate discomfort with AI phone screens

Limitations

  • Vendor-published; undated page
  • Apply-to-hire improvement stated without figures

Outcomes & evidence

Reported outcomes

  • Applicant response time cut from 48 hours to 4 minutes
    Reported by Tenzo, citing Cascade Environmental · Source (tenzo.ai)
  • 4.6/5 average candidate satisfaction score
    Reported by Tenzo · Source (tenzo.ai)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-24; source fetched 2026-10-22 and key figures confirmed in page text; figures attributed.
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