Orange County, Florida added an AI permitting assistant (phone Mar 2026, then text/chat) on its in-house Fast Track front end to AMANDA; county says the assistant now handles ~60% of customer permitting questions without staff, with transcript QA 2–3×/week and staff repurposed to higher-value customer service (reported by GovTech / Orange County officials)
Routine permit/inspection/fee/licensing questions flooded Building Safety phones and diverted staff from complex customer service (reported by GovTech)
Staff analyze low-confidence transcripts 2–3×/week and update knowledge with vendor/county experts
Countywide ocfl.net assistant extended for general navigation; Fast Track remains specialized
Human-in-the-loop: Employees continuously review answers and update knowledge; complex cases reach staff; AI does not complete transactions or access personal accounts.
~60% of permitting customer questions handled without staff; voice launched Mar 2026, chat by Jul 2026 Reported by GovTech / Orange County · Source (govtech.com)
Staff repurposed to enhanced customer service rather than eliminated; Fast Track built in-house by ISS Reported by GovTech / Orange County · Source (govtech.com)
Amgen built Catalyst Copilot in Copilot Studio in ~6 weeks so R&D staff can ask natural-language questions over curated drug-development knowledge (reported by Microsoft / Amgen)
Multi-agent Bedrock system lets plant engineers query IoT data in natural language for bottleneck root cause analysis across 250+ curing presses (reported by Apollo Tyres / AWS)
Bosch Bamberg plant operators use the Shopfloor Agent to diagnose machine errors from stored knowledge and restart production faster (reported by Bosch)
Specialty insurer CFC launched Lane Assist, a live pilot of agentic underwriting in its Cyber team that takes low-complexity submissions from email to quote recommendation in seconds; every recommendation is reviewed and approved by an underwriter before issue (reported by CFC)
Honolulu's Department of Planning and Permitting uses Clariti's CivCheck guided AI plan review to pre-screen residential permit applications for completeness and code compliance before staff review; average time to permit decision fell from 73 to 32.5 days on a small Q1 2026 comparison sample (reported by Clariti / Honolulu DPP)