The Adecco Group Omnea conversational AI procurement intake

L2 · Supervised Verified · Production Staffing & Recruiting Procurement

The Adecco Group replaced email-driven procurement requests with Omnea's conversational AI intake in Microsoft Teams across 22 markets, with AI flagging weak requests, surfacing existing suppliers and predicting approval routing; overall cycle time fell from 23.4 to 4.6 days in six months (reported by Omnea / The Adecco Group)

Problem

Requests arrived via email, calls and local tools across 60+ countries, each needing 10–20 clarification emails before procurement could act, with no consolidated view of demand (reported by Omnea / The Adecco Group)

Workflow

  1. Employee raises a request conversationally in Microsoft Teams
  2. AI assembles context, flags weak or incomplete requests and surfaces existing suppliers
  3. Approval path is predicted and routed automatically
  4. Procurement engages early on supplier strategy and terms; structured data feeds contracting and renewals
  5. Planned next step: agents that automate approval steps where criteria are met

Human-in-the-loop: Procurement staff and approvers make sourcing and approval decisions; autonomous approval agents are a future phase.

Tools & stack

Tools

  • Omnea AI intake
  • Omnea approvals and workflow builder

Integrations

  • Microsoft Teams
  • Downstream contracting and ERP systems

Frameworks

None listed

Prerequisites

  • Shared procurement operating model across markets
  • Localized enablement and change management
  • Teams integration

Risks & limitations

Risks

  • Routing errors sending requests to wrong approvers
  • Policy drift across markets

Limitations

  • Vendor case study; 'avoided spend' methodology not disclosed
  • Gains reflect standardization and change management as much as AI
  • Approval-automation agents described as future, not yet live

Outcomes & evidence

Reported outcomes

  • Overall procurement cycle time 23.4 → 4.6 days (−80%) in the first six months; new purchase requests 26.1 → 5.5 days
    Reported by Omnea / The Adecco Group · Source (omnea.co)
  • EUR 6.24M avoided spend in the first 90 days; live in 22 markets with localization across seven languages
    Reported by Omnea / The Adecco Group · Source (omnea.co)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-06; source fetched and key figures confirmed; figures attributed.
Newsletter

Get new agent use cases in your inbox

A short roundup of newly added and newly verified use cases. Unsubscribe any time.