Indiana Secretary of State Gemini Liz & Otto resident AI agents

L2 · Supervised Verified · Production State Government / Public Sector Operations

Indiana SOS deployed Gemini-powered bilingual agents Liz (INBiz) and Otto (Auto Dealer Services), reporting 10× team capacity for 24/7 resident support atop Vertex AI / BigQuery modernization (reported by Google Cloud / Indiana SOS)

Problem

20M+ static archive records and limited staff capacity constrained business/auto-dealer resident services (reported by Google Cloud / Indiana SOS)

Workflow

  1. Captain Record / Vertex AI / BigQuery modernize searchable archives
  2. Liz guides entrepreneurs on tax registration and entity reporting on INBiz
  3. Otto assists auto dealer licensing, dealer search, and complaints
  4. Agents grounded in curated state data; humans handle exceptions; agentic licensing planned

Human-in-the-loop: Staff handle complex licensing and exceptions; future agentic licensing will recommend approvals for staff decision.

Tools & stack

Tools

  • Google Gemini
  • Vertex AI
  • BigQuery
  • GKE

Integrations

  • INBiz portal
  • Auto Dealer Services
  • mavQ / Venturit partners

Frameworks

None listed

Prerequisites

  • Curated knowledge grounding
  • Secure GCP/Gov environment
  • Portal integration

Risks & limitations

Risks

  • Hallucinated legal guidance
  • Equity/access gaps
  • Data privacy

Limitations

  • Capacity 10x is Google Cloud case metric without detailed methodology; agentic licensing still future

Outcomes & evidence

Reported outcomes

  • 10× team capacity via bilingual Gemini agents Liz & Otto
    Reported by Google Cloud / Indiana SOS · Source (cloud.google.com)
  • Research time cut from weeks to minutes across 20M+ records; 2025 GovTech award for Notary LMS
    Reported by Google Cloud / Indiana SOS · Source (cloud.google.com)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-05; source fetched and key figures confirmed; figures attributed.

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