Puerto Rico civil-service AI-assisted hiring pilot across nine government agencies

L1 · Assistive Verified · Demo Government / Public Sector HR

A Financial Oversight and Management Board-led Civil Service Reform pilot ran an AI-assisted, skills-based hiring platform in nine Puerto Rico agencies for seven months in 2024: 311 job announcements produced 339 hires, positions filled in about two months on average (some in 13 days), and 88% of HR officials found it more agile; the platform is not currently active after a change of administration (reported by the Oversight Board)

Problem

Manual, document-heavy hiring across 56 agencies often took months, so qualified candidates dropped out (reported by the Oversight Board)

Workflow

  1. Agency publishes a job announcement on the platform
  2. AI performs initial screening, matching candidates to the skills required for the position
  3. HR officials run phone and in-person interviews
  4. HR makes the hiring decision

Human-in-the-loop: AI only screens and matches; HR interviews candidates and decides.

Tools & stack

Tools

  • AI-assisted talent acquisition platform (vendor not named)

Integrations

  • Agency HR offices (not detailed)

Frameworks

None listed

Prerequisites

  • Skills-based job definitions
  • Agency HR participation
  • Regulations allowing AI-assisted screening

Risks & limitations

Risks

  • Bias in AI screening of public-sector applicants
  • Program discontinuity across administrations

Limitations

  • Pilot ended and the platform is not currently active
  • Platform vendor and AI method not disclosed
  • Survey-based satisfaction figures; no pre-pilot time-to-fill baseline given
  • Classified Verified-demo following index precedent for primary-source government pilots

Outcomes & evidence

Reported outcomes

  • 339 hires from 311 job announcements in a seven-month pilot across nine agencies; average time to fill about two months, some in 13 days
    Reported by the Oversight Board · Source (oversightboard.pr.gov)
  • 88% of surveyed HR officials found the platform more agile; 72% said candidate quality improved; 87% of candidates offered jobs called the process transparent
    Reported by the Oversight Board · Source (oversightboard.pr.gov)

Evidence

Vendors & implementers

  • FOMB / Puerto Rico government (platform vendor not disclosed)

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-12; source fetched 2026-10-16 and key figures confirmed in page text; figures attributed.
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