RPO and staffing partner Wilson runs the front of its enterprise hiring funnel with HeyMilo's AI agents (SMS re-engagement, conversational SMS knockouts, phone and video interviews), staffing a seasonal program with 8 people instead of roughly 70

L3 · Conditional Verified · Production Staffing & Recruiting HR

Wilson, a national RPO and staffing partner, put HeyMilo in front of a live client program: Smart SMS re-engaged historical applicants sitting in its ATS, conversational SMS handled adaptive knockout questions on new applications, and two-way phone and video AI interviews produced structured scores, transcripts and ranked shortlists in recruiters' existing workflow. HeyMilo reports 4x more placements, an 82% reduction in time-to-hire, a 4.7/5 candidate CSAT, early-stage hiring costs cut by over 70%, and a seasonal program for a major software client run with eight people versus roughly 70 the year before (reported by HeyMilo, quoting Wilson's Greg McKeown; vendor-published)

Problem

Recruiters ran knockout questions, phone pre-screens, scheduling and write-ups by hand (roughly half their day on admin, per Wilson's estimate), screening windows stretched into weeks, and years of applicant data in the ATS sat unused (reported by HeyMilo)

Workflow

  1. Smart SMS outreach re-engages historical applicants in Wilson's ATS
  2. Conversational SMS asks adaptive knockout questions on new applications
  3. Two-way AI phone and video interviews generate structured scoring, transcripts and executive summaries
  4. Ranked shortlists flow into the recruiter's existing ATS workflow; recruiters make offers and work with hiring managers

Human-in-the-loop: AI carries outreach, knockouts and first interviews; recruiters review ranked shortlists and transcripts and own offers and hiring-manager relationships.

Tools & stack

Tools

  • HeyMilo AI SMS screening
  • HeyMilo AI phone and video interviews

Integrations

  • Wilson's ATS (vendor not named)
  • SMS
  • Phone

Frameworks

None listed

Prerequisites

  • ATS integration
  • Standardized screening templates per program
  • Candidate SMS consent

Risks & limitations

Risks

  • Automated knockouts may screen out qualified candidates
  • Headcount reductions concentrated on recruiting/admin roles

Limitations

  • Vendor-published; undated
  • The client company is unnamed and the program comparison is year-over-year, not controlled
  • The 50/50 admin split is Wilson's own estimate
  • The headline 4x and 82% figures are not tied to a stated period or program

Outcomes & evidence

Reported outcomes

  • 4x more placements delivered through automated screening
    Reported by HeyMilo · Source (heymilo.ai)
  • 82% reduction in time-to-hire; screening window from weeks to days
    Reported by HeyMilo · Source (heymilo.ai)
  • Early-stage hiring costs reduced by over 70%; 4.7/5 average candidate CSAT
    Reported by HeyMilo · Source (heymilo.ai)
  • Seasonal program for a major software client ran with eight people versus roughly 70 the prior year
    Reported by HeyMilo · Source (heymilo.ai)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-26; source fetched 2026-10-23 and key figures confirmed in page text; figures attributed.
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