Light-industrial staffing firm Integrity Staffing Solutions uses ConverzAI's voice 'Recruiter Jamie' on every job order to call, screen and onboard applicants within minutes, engaging 66,000 candidates in 18 months

L3 · Conditional Verified · Production Staffing & Recruiting HR

Integrity Staffing Solutions (light industrial, logistics and e-commerce staffing) deployed ConverzAI's Virtual Recruiter, named 'Recruiter Jamie', three years ago; it now runs on every job order. The AI voice agent calls applicants, screens skills against the job description and handles follow-up, surfacing results so recruiters (not the AI) decide placement; candidates can be handed to a live recruiter. ConverzAI reports, citing CEO Jaime Donnelly, 66,000 candidates engaged in 18 months with 86% expressing interest and under 0.5% opting out of the AI; time to first engagement under 15 minutes versus days or weeks; first contact to fully onboarded cut from 3-5 days to under an hour; and client NPS rising from 55 (Q1 2024) to 90 (Q1 2025), which the CEO attributes to recruiters' freed-up time. The '80% growth without adding headcount' is a headline claim (reported by ConverzAI, citing Integrity; vendor-published)

Problem

Light-industrial candidates go elsewhere if not engaged within hours, and human teams could not hold voice conversations with thousands of applicants a week, wasting ad spend and recruiter time (reported by ConverzAI)

Workflow

  1. Candidate applies to any job order
  2. Recruiter Jamie calls within minutes and holds a voice conversation about the role
  3. Agent screens skills against the job description and handles follow-ups
  4. Results surface to recruiters, who decide placement; candidates can be handed to a live recruiter
  5. Onboarding steps proceed quickly after first contact

Human-in-the-loop: Agent engages and screens autonomously; it does not make hiring or placement decisions; recruiters decide and take handoffs.

Tools & stack

Tools

  • ConverzAI Virtual Recruiter (voice agent)

Integrations

  • Integrity Staffing ATS/onboarding systems (not named)

Frameworks

None listed

Prerequisites

  • Job descriptions structured for screening
  • Live-recruiter handoff path
  • Consent and disclosure for AI voice calls

Risks & limitations

Risks

  • Candidates unaware they are talking to AI
  • Screening bias against certain accents or speech patterns

Limitations

  • Vendor-published; undated page
  • NPS change has many possible causes
  • '80% growth' appears only in the headline without definition
  • Integrity's own news page could not be fetched (blocked) for corroboration

Outcomes & evidence

Reported outcomes

  • 66,000 candidates engaged in 18 months; 86% expressed interest; under 0.5% opted out of the AI
    Reported by ConverzAI, citing Integrity Staffing · Source (converzai.com)
  • Time to first engagement under 15 minutes vs days or weeks; first contact to fully onboarded cut from 3-5 days to under an hour
    Reported by ConverzAI · Source (converzai.com)
  • Client NPS rose from 55 (Q1 2024) to 90 (Q1 2025), attributed by the CEO to recruiters' freed-up time (attribution, not a controlled measure; reported by ConverzAI)
    Source: converzai.com · Source (converzai.com)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-24; source fetched 2026-10-22 and key figures confirmed in page text; figures attributed.
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