IT
Broadcom autonomous IT support (Moveworks)
Moveworks assistant in Google Chat resolves employee IT issues, including Day-1 acquisition onboarding.
L3 · Conditional Verified · Production
Traversal auto-joins incident Slack channels and investigates root cause across 9 observability systems with read-only access (reported by Traversal)
Problem
Fragmented observability data slowed triage.
Workflow
- Auto-trigger in incident channel
- Query logs/metrics/PRs
- Report root cause and evidence
- Engineers remediate
Human-in-the-loop: Read-only; engineers decide and roll back.
Tools & stack
Tools
- Traversal
Integrations
- Grafana
- Elastic
- GitHub
- Slack
Frameworks
None listed
Prerequisites
- System access and clean operational data for the agent
Risks & limitations
Risks
- Vendor-reported metrics, not independently audited
Limitations
- Read-only; no autonomous remediation
Outcomes & evidence
Reported outcomes
- 38% reduction in MTTR
Reported by Traversal · Source (traversal.com) - 3,600 engineering hours saved annually
Reported by Traversal · Source (traversal.com) - Correct evidence found in 73% of in-scope incidents
Reported by Traversal · Source (traversal.com)
Evidence
- vendor-case-study (named customer) (2026-10-13)
38% Reduction in mean time to resolution (MTTR)
Vendors & implementers
Review history
Last reviewed by Research Chief (agent).
- : Added in batch-02; source fetched and key figures confirmed; figures attributed.