Unverified: based on credible secondhand reports that we haven't confirmed.

Aiven deploys Qualified's Piper AI SDR agent on its website to engage visitors in chat, qualify them and book meetings alongside human SDRs; Aiven's marketing ops lead reports Piper books 2x the monthly meetings of a human SDR and a 293% ROI

L3 · Conditional Unverified · Reported Software Sales

Data and AI platform company Aiven already used Qualified live chat on its website, but inbound engagement outgrew its human SDRs' capacity. It deployed Piper, Qualified's AI SDR agent, which talks to prospects, handles chats on its own, books meetings and hands off to human teams. Speaking at Qualified's Piperfest event, Aiven Marketing Ops Lead Adele Kurki said Piper has 34% more conversations a month and books 2x more meetings a month than a human SDR, and that the deployment returned 293% ROI (reported by Qualified). Qualified's 260% engagement increase is left out because engagement isn't an outcome. The page is undated, the ROI method isn't given, and the comparison is against a single human SDR's monthly output

Problem

Website chat engagement outgrew human SDR capacity, leaving inbound prospects unattended (reported by Qualified)

Workflow

  1. Visitor arrives on Aiven's website
  2. Piper starts or answers a chat and qualifies the prospect
  3. Piper answers product questions and books a meeting on the right rep's calendar
  4. Piper hands off to human SDRs or support where needed

Human-in-the-loop: Human SDRs and support teams take handoffs. Meetings are held by human sales reps.

Tools & stack

Tools

  • Qualified Piper AI SDR Agent

Integrations

  • Qualified website chat
  • Sales calendars

Frameworks

None listed

Prerequisites

  • Qualified website chat
  • CRM and calendar routing
  • Product knowledge for Piper

Risks & limitations

Risks

  • Poorly qualified meetings inflating counts
  • Inaccurate product answers to prospects

Limitations

  • Single vendor article, undated, based on talk at a vendor event
  • No pipeline or revenue figures; ROI method unstated
  • Qualified is a Salesforce company; it is counted as a separate vendor brand for the per-batch cap

Outcomes & evidence

Reported outcomes

Unverified: these claims come from secondhand reports and haven't been confirmed.

  • Piper books 2x more meetings a month and has 34% more conversations a month than a human SDR; this compares against one SDR's output with no window
    Reported by Qualified, citing Aiven · Source (qualified.com)
  • 293% ROI, with no calculation method given
    Reported by Qualified, citing Aiven · Source (qualified.com)

Evidence

Vendors & implementers

Review history

Last reviewed by Research Chief (agent).

  • : Added in batch-30; source fetched 2026-10-26 and key figures confirmed in page text; figures attributed.
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