AI agents in retail & e-commerce

This page collects 6 real-world use cases of AI agents in retail & e-commerce. 4 are verified by a production case study or reproducible demo; 2 are unverified reports or concepts, and they are labeled as such. The most common autonomy level here is Level 3 (Conditional): autonomous within guardrails; humans handle exceptions. Business functions covered include Marketing, Customer Service, Accounting/Finance and Legal Ops. Vendors and tools mentioned include Databricks, Vic.ai, Netcore and Hark. Each entry lists the workflow, tools, human-in-the-loop points and risks, and shows outcomes only when a source reports them, with a link to that source.