54 use cases · 42 verified

Find the AI agent use case that fits your business

Practical AI agent workflows by industry, function and autonomy level, each labeled with how well it's verified.

Industry
Function
Autonomy
Evidence

54 use cases

7-Eleven multi-agent creative assistant

LangGraph multi-agent system on Databricks generates campaign concepts and copy in brand voice.

L2 · Supervised Verified · Production

Retail — Marketing

🔥 Trending

AgentID verified identities for autonomous agent signups

AgentMail's AgentID gives agents email-based identities tied to a human owner so services like Context.dev can allow autonomous agent signups without fraud.

L4 · Autonomous Unverified · Reported

Developer Tools — Software Development

Airbnb LLM-driven test migration pipeline

Automated pipeline migrated ~3,500 Enzyme test files to React Testing Library with validation and retries (reported by Airbnb)

L3 · Conditional Verified · Production

Travel — Software Development

🔥 Trending

Bounded AI code review loops (multi-model, test-defined done)

Viral thread on AI code review never converging; community rules: define done via tests, fix only critical issues, review with a different model, cap iterations.

L2 · Supervised Unverified · Reported

Software — Software Development

Broadcom autonomous IT support (Moveworks)

Moveworks assistant in Google Chat resolves employee IT issues, including Day-1 acquisition onboarding.

L3 · Conditional Verified · Production

Semiconductors — IT

Chegg AI service desk assistant (Aisera)

Aisera assistant 'Shelly' resolves routine IT requests via Slack, integrated with ServiceNow, Okta, AD.

L3 · Conditional Unverified · Reported

EdTech — IT

CNRG AI invoice coding and approvals with Vic.ai

Vic.ai codes and routes invoices for 145-store retailer CNRG, with autopilot under $3,000 (reported by Vic.ai)

L3 · Conditional Verified · Production

Retail — Accounting/Finance

🔥 Trending

Coinbase fine-tuned open-weight model for fraud prevention

Coinbase CEO says a Qwen3.5-9B model fine-tuned on internal data outperformed frontier models on fraud prevention at lower cost and latency.

L3 · Conditional Unverified · Reported

Crypto/Fintech — Accounting/Finance

Daikin AP invoice processing agents (IBM + Supervity)

AI agents capture, extract, validate and match ~1M invoices/year across Daikin shared service centers (reported by IBM/Supervity)

L3 · Conditional Verified · Production

Manufacturing — Accounting/Finance

DigitalOcean AI SRE incident investigation (Traversal)

Traversal auto-joins incident Slack channels and investigates root cause across 9 observability systems with read-only access (reported by Traversal)

L2 · Supervised Verified · Production

Cloud Infrastructure — IT

Ecolab Azure SRE Agent alert triage

Azure SRE Agent triages Azure Monitor alerts, recommends remediation and creates Azure DevOps tickets.

L2 · Supervised Verified · Production

Process Manufacturing — IT

Fugro global AP automation with Rossum

Rossum agents extract and validate 300,000 invoices/year across 21 countries and draft supplier status replies (reported by Rossum)

L3 · Conditional Verified · Production

Engineering Services — Accounting/Finance

🔥 Trending

Google Gemini coworker agents with their own Workspace identity

Gemini agent can be a persistent team 'coworker' with its own email, calendar, Drive and directory entry, e.g. an events coordinator drafting launch docs for marketing.

L3 · Conditional Verified · Demo

Cross-industry — Marketing

IBM AskHR agent for employee HR transactions

watsonx Orchestrate-powered AskHR answers HR questions and executes 80+ HR tasks via Workday, SAP, Concur (reported by IBM)

L3 · Conditional Verified · Production

Technology — HR

Intercom Fin AI agent resolving support conversations

Fin (Claude-powered) answers and resolves support queries for 25,000+ Intercom customers; named examples Synthesia, Fundrise, Lightspeed (reported by Anthropic/Intercom)

L3 · Conditional Verified · Production

SaaS — Customer Service

Klarna AI customer service assistant

OpenAI-powered assistant handles refunds, returns, disputes and payment queries in 35+ languages (reported by Klarna)

L3 · Conditional Verified · Production

Fintech — Customer Service

LAB Group AI outbound agent with 11x

11x runs outbound and event follow-up for Australian compliance platform LAB Group

L3 · Conditional Verified · Production

Compliance SaaS — Sales

OPLOG multi-agent warehouse resource orchestration

OPLOG runs specialized Bedrock AgentCore agents (Claude Sonnet) that make thousands of resource-allocation decisions per day across shared warehouses.

L3 · Conditional Verified · Production

E-commerce Fulfillment — Operations

Questex outbound SDR agent with 11x

11x's AI SDR runs list building, enrichment, research and outreach for Questex events

L3 · Conditional Verified · Production

Events & Media — Sales

🔥 Trending

Selling to AI agents as buyers

Paul Graham post: a founder expects most sales to be to agents, implying pitches on uptime, audit logs and per-task price.

L1 · Assistive Conceptual · Unverified

Cross-industry — Sales

SharkNinja contract review with Ivo

Ivo AI reviews ~7,000 contracts/year against SharkNinja playbooks (reported by Ivo)

L2 · Supervised Verified · Production

Consumer Products — Legal Ops

SUSE in-house legal team on Harvey

SUSE legal uses Harvey for contract review, legal advice drafting and diligence.

L1 · Assistive Verified · Production

Software — Legal Ops

Uber Genie on-call copilot

RAG Slack agent answers internal platform questions across 154 channels with escalation to on-call (reported by Uber)

L2 · Supervised Verified · Production

Mobility — Software Development

UiPath agentic event Campaign Creator (Ashling)

Specialized writer/editor/legal/brand agents generate event copy and populate Marketo, registration pages and emails.

L3 · Conditional Verified · Production

Software — Marketing

WeightWatchers member care agent with Sierra

Sierra AI agent handles WeightWatchers member care in-app with access to back-end systems.

L3 · Conditional Verified · Production

Consumer Health — Customer Service

Browse by business function

See how each team is using AI agents.

AI agents for finance and accounting5 use case(s)
AI agents for customer service6 use case(s)
AI agents for HR4 use case(s)
AI agents for healthcare administration3 use case(s)
AI agents for IT teams4 use case(s)
AI agents for insurance claims4 use case(s)
AI agents for legal teams3 use case(s)
AI agents for marketing4 use case(s)
AI agents for operations4 use case(s)
AI agents for procurement4 use case(s)
AI agents for sales8 use case(s)
AI agents for software development5 use case(s)

Browse by industry

Jump to the use cases for your sector. All industries

AI agents in software & technology16 use case(s)
AI agents in healthcare4 use case(s)
AI agents in insurance4 use case(s)
AI agents in financial services3 use case(s)
AI agents in retail & e-commerce6 use case(s)
AI agents in automotive & mobility3 use case(s)
AI agents in manufacturing & engineering6 use case(s)
AI agents in logistics & transportation4 use case(s)

Autonomy levels, explained

How much the agent does on its own. How autonomy levels work

Level 1 Assistive

Drafts/suggests; a human does every action.

Level 2 Supervised

Agent acts; a human approves each step.

Level 3 Conditional

Autonomous within guardrails; humans handle exceptions.

Level 4 Autonomous

End-to-end; periodic audit only.

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